How is compensation managed?

[#1]

Hello,

I signed up with Plusnet earlier in the year and unfortunately had significant (~10 weeks from the initial activation date) delays getting things up and running.  I was told at the time I'd be entitled to compensation for this and that someone would be in touch after everything was completed, but it has been a few months and I've not heard anything yet (and I'm getting billed).  Is there a particular way that this needs to be requested, or someone in particular to get in touch with about this?

Thanks!

[#2 · Accepted solution]

Hi @gloves I'm sorry that didn't get applied automatically in the first instance. I've sorted that out for you and have added a ticket to your account to confirm all the details: https://www.plus.net/wizard/?p=view_question&id=235733217 - Adam

[#3]

Hi @adamwalker, that's brilliant, I'll keep an eye out for that being applied.  Thanks very much!