Hub not arrived

[#1]

Placed an order for fibre broadband on December 20th. . An upgrade to my account I've had for years . Hub not arrived was sent on 4th Jan . Woke up this morning to no internet at all . . Can't get through on phone .

[#2]

Are there any Royal Mail delays in your area? The hub was definitely dispatched on the 4th via first class mail.

[#3]

Not as I am aware that would make it this delayed . . I will wait until tomorrow and see what happens then . Husbands mobile data was supposed to renew 8th and that has not happened either . Just gets worse.

[#4 · Accepted solution]

Hi @Kelliedonna,

I'm sorry to hear it's not arrived just yet. Router deliveries can take anywhere up to 5 working days to arrive during normal times and with some areas of the country being backed up with their mail at the moment, this may mean it'll be slightly later than we'd usually expect. If it's not arrived with tomorrows post, just update the thread and we'll be happy to review the situation further

[#5]

Arrived and up and running . Thank you

[#6]

Hiya @Kelliedonna, thanks for the update. I'm sorry for the delays though please it has now arrived!

Please do get back to us if you need any further support at all.

[#7]

Hi i have the same issue, changed my online service and paid the postage for the hub 2 and i still have not received it over 2 weeks later with no updates on whether its been sent out or not.

[#8]

Really sorry about that @danzig

We've had a bit of an issue with those lately, in that they're added to the account, but not ordered. I've just processed yours now though. I've also manually placed the order to modify your broadband, as our automated system wasn't able to for some reason.

[#9]

I'm in the same boat, ordered upgraded fibre and paid for hub 2 but not arrived yet 😢

[#10]

Thanks for letting me know @Speedtouch300

I've given the system a nudge, it should arrive within the next 3-5 working days.

[#11]

Much appreciated Adam. Thanks 👍

[#12]

Thats great thank you very much for that

[#13]

No problem at all, again, please accept our apologies for the delay. Feel free to reach out if you need any further assistance at all.