I want to keep my old landline number

[#1]

I ordered a new package from Plusnet just today and I skipped the option of keeping my old landline number as I thought it would allow me the option again at a later stage. However this didn’t happen and I wasn’t able to go back and add my old landline number. I just received a text message with my new landline number however for convenience I want to keep my old landline number

What should I do?

[#2]

Why not give them a call and let them know?

[#3 · Accepted solution]

Moderator’s Note

This topic has been moved from Home Phone to My Order

[#4]

Hey @fatimab06, I'm going to pop you a PM, I can take a look into this for you. I'll need your username and the landline number you want to keep. If you can reply to the PM, please.