Internet not upgraded

[#1]

Hello. I recently ordered an upgrade to my internet, increasing the speed from 40mbits to 70. I received am email saying the new internet speed would work on the 30th, yet today is the 1st of October and still no upgrade. It also still says on my plusnet page that an upgrade is in progress. I have received no emails or messages indicating a delay, so can you please tell me what’s going on?

[#2]

Hi @OneTrackMinded,

Thanks for reaching out to us and I'm sorry for the delay in getting back to you over the weekend. I've had a look over your account this afternoon and I can see that you've since discussed this and the status of the account with our Support Team. If you have any further queries for us at this time, please let me know and I'll be happy to help out wherever I can