Moving today -engineer hasn’t turned up

[#1]

So we’re moving today. Rang plus net 5 weeks ago to arrange. Was told I’d need an engineer to get the line working and helpfully had it booked for this morning between 8 and 1. No engineer has turned up. I’ve been here since 7:45am. Plus net were very quick to turn my service off at the other end. This is very frustrating

[#2]

@SeraRose When was this appointment booked - Openreach are carrying out random strikes, which ISPs do not always no way in advance about, and this can have consequences for visits booked around strike dates.

[#3]

It was booked 5 weeks ago. Surely plus net would now know if there was a strike. Some sort of courtesy email/ message would help

[#4]

OK. Unfortunately, Plusnet are suffering from a massive staff haemorrhage, and they don't have sufficient cover.

[#5]

I think I’m allowed to be a little annoyed. I could have been helping to move my things instead of sitting around in case I missed an engineer. As it now stands I have no Internet, a service I’m paying for, with no access and not date given for a visit

[#6]

Sorry, nothing more I, as a mere Community member, can suggest or do. Hopefully one of the Hep team will pick this up.

[#7]

Hey @SeraRose, I've responded in your other thread - I would just ask that you please try to contain contact with us to the same thread if it pertains to the same case, so that we can more effectively review and respond to you as soon as possible.