New Order

[#1]

@Jimbo23  Just a word of warning, from previous forum posts I would contact Plusnet to confirm that the order has fully completed and been closed off in the BT wholesale and maybe Openreach ordering systems. If this is not confirmed you may find your service cancelled without warning sometime in the future.  

[#2]

Thanks for the info but I’m sure @adamwalker is keeping his eyes on this for us.

[#3]

Cheers for taking my call earlier and whereas I'm glad the connection is working I'm sorry about the issue with your speeds. I've sent the case back to our escalations team at Openreach and as agreed I'll get back in touch with an update tomorrow.

[#4]

I'm just updating this thread for visibility, cheers for taking my calls again yesterday and today, I've escalated this to the next stage as it's still not resolved unfortunately. I'll be back in touch again tomorrow but do shout up if you need anything in the meantime.

[#5]

@Jimbo23 Cheers for your time on the phone again, as promised I'll be back in touch on Monday.

[#6]

Cheers for your time again yesterday, as we've been advised it should be resolved by the end of the day on the 7th I'll next be checking back in with you tomorrow.

[#7]

Just an update for transparency that I tried calling with an update and left you a voicemail. I've sent an update on the open ticket for you and will try calling again tomorrow. - Adam

[#8]

Cheers for taking my call just now, the issue is still ongoing so I've escalated it to team leader level with our suppliers.

As requested I'll refrain from calling until we've got it resolved and will pop through any interim updates through on the support ticket open on your account for you.

[#9]

Cheers for taking my call again, pleasure speaking with you as always and I'm just really glad this is now resolved!