New router not received

[#1]

I renewed my broadband contract (16.01.2022) and additionally chose the option of a new router. To date I have still not received any information about its dispatch, or whether it has been sent at all.
Thanks for help

[#2 · Accepted solution]

Should be with you early next week. Sorry about that.

[#3]

Thank you for your reply. I will let you know when it arrives.
Thanks.

[#4]

Router has been delivered.
Thank you.

[#5]

Hi - I'm due to be swapped over to Fibre on 4/2/22 - but no sign of new router as of yet. Will existing ADSL modem still function with the enhanced line or am I at risk of no BB until the Router arrives?

[#6]

Thanks a lot for getting in touch @SeanM1

Please accept our apologies for the lack of communication here. While we did request your service to be upgraded on 04/02/2022, Openreach have had to push it back to 15/02/2022 due to engineer availability in the local area. Automation hadn't ordered your new router just yet, but I've given it a nudge this morning, so it should be with you within the next 3-5 working days.