No WiFi after moving house

[#1]

Hello, I moved house a week ago today. I’m now a week without WiFi, I’ve rang plusnet everyday and they assure me that it is being looked into. They have a 30 day window to fix faults as it’s an external fault but I can’t go 30 days without WiFi! Does anyone have any tips on how I can push this further? I just want to cancel my contract that is all I want to do

[#2]

Moderator's note:
Thread moved from Broadband to My Order

[#3]

@roseanna123 If it is an external (i.e. OpenReach) issue cancelling with PN will not sort it - any other ISP using the OR network will have the same issue - and, if you cancel with PN, you will have early termination charges and possibly even longer to wait for a connection.

[#4]

I understand this, however my neighbour and previous owner of the property are with pine media and have both let me know they’ve had no issues whatsoever with their broadband

[#5]

pine media are what's known as an Altnet i.e they use their own Full fibre network.

[#6]

You mean to say "without broadband"- WiFi is something else entirely!