No connection on moving to a new home

szechit · ‎07-01-2023

I have requested to move home, and your colleague said the engineer would install the broadband on 02/01/23. However, there has been no engineer coming until now. And your staff said yesterday that the engineer would check when the engineer could come to my new home to install the broadband. Therefore, I have had no internet service for nearly a week, and I keep paying the monthly payment for the service. Can you give me some suggestions on how to get internet service before the engineer installs the broadband? Many thanks!

Baldrick1 · ‎30-06-2016

Moderators Note

This topic has been moved from Broadband to My Order

Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'

szechit · ‎07-01-2023

Thanks for relocating to "My Order". Any suggestion on this issue? Thanks!

Townman · ‎22-08-2007

This needs a staff touch - moderators are customers.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

MatthewWheeler · ‎01-01-2012

Hi @szechit

I'm really sorry for how long it's taken to get back to you. We've been quite busy recently so it's taking longer than we'd like to reply.

Unfortunately, as this appears to be a new property there is no details on our supplier's databases so the orders are having to be placed from scratch.

We're due a further update on the 12th and we'll be in touch as soon as we know more

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team