No connection on moving to a new home
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No connection on moving to a new home
07-01-2023 12:31 PM
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I have requested to move home, and your colleague said the engineer would install the broadband on 02/01/23. However, there has been no engineer coming until now. And your staff said yesterday that the engineer would check when the engineer could come to my new home to install the broadband. Therefore, I have had no internet service for nearly a week, and I keep paying the monthly payment for the service. Can you give me some suggestions on how to get internet service before the engineer installs the broadband? Many thanks!
Re: No connection on moving to a new home
07-01-2023 2:21 PM
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This topic has been moved from Broadband to My Order
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: No connection on moving to a new home
07-01-2023 3:41 PM
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Thanks for relocating to "My Order". Any suggestion on this issue? Thanks!
Re: No connection on moving to a new home
07-01-2023 3:47 PM
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This needs a staff touch - moderators are customers.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No connection on moving to a new home
08-01-2023 6:36 PM
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Hi @szechit
I'm really sorry for how long it's taken to get back to you. We've been quite busy recently so it's taking longer than we'd like to reply.
Unfortunately, as this appears to be a new property there is no details on our supplier's databases so the orders are having to be placed from scratch.
We're due a further update on the 12th and we'll be in touch as soon as we know more
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