No router delivered

ilnino · ‎28-10-2022

Hey, engineer is currently installing fibre
The router that was due a week ago is not here..
Tried to call but on hold and had to give up..
Anyone help with this?

Baldrick1 · ‎30-06-2016

Moderators Note

This topic has been moved from My Router to My Order

Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'

jab1 · ‎24-02-2012

Which router do you currently have?

John

ilnino · ‎28-10-2022

it’s newly installed so didn’t have one one currently

jab1 · ‎24-02-2012

That is a pity, I was hoping you did have one - we could possibly have helped you reconfigure it.

John

SpendLessTime · ‎21-09-2009

@ilnino

Hi. Staff are currently taking 2 days to respond to new posts here so it will be quicker to keep phoning and wait to talk to someone.

Ex - Plusnet Customer (2009 - 2023) now with BT

Townman · ‎22-08-2007

Router delivery is now tracked - I have flagged this thread for inspection.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

bobpullen · ‎04-04-2007

@ilnino - the router was delivered on 21/10 to a 'safe place' according to Royal Mail. I'll drop you a note containing the tracking reference.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Townman · ‎22-08-2007

@ilnino

Out of interest, does your property have a traditional letter box (as opposed to a box on the wall for example)?

These routers were designed and packaged to be letter box friendly ... so I'm wondering why it was left "in a safe place".

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.