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No router / router information

Darren5
Newbie
Posts: 1
Registered: ‎24-09-2021

No router / router information

on ‎24-09-2021 4:39 PM - last edited on ‎24-09-2021 6:01 PM by Moderator

HI i upgraded from Broadband to Fibre Unlimited and on Tuesday and due to switch next Wednesday. But have not received new Router yet. It says been dispatched on my account 

 

 

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dvorak
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Re: NO ROUTER/ROUTER INFORMATION

‎24-09-2021 5:59 PM


Moderators Note


This topic has been moved from Fibre to My Order

Customer / Moderator
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TheMightyAJ
Plusnet Alumni (retired)
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Posts: 2,511
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Registered: ‎26-03-2018

Re: No router / router information

‎24-09-2021 8:32 PM

Hi @Darren5,

I'm sorry to hear it's not arrived yet. I've checked the account and I can see that it was in a state of awaiting order, so I've pushed that through now and it will be with you in the next 3-5 working days at the latest, though it may arrive sooner.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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