Not getting compensation for a failed engineer appointment.

[#1]

Hello,

There was a fault on my phoneline. Plusnet booked an engineer to come to my property on the 14th of october, the engineer never showed up. I raised this with I think Aron on the phone and he said he would credit my account with 26.80 for a failed engineer appointment.

I have not recieved any credit on my account. Could someone please look into this for me?

Alastair

[#2]

I don't think that these credits appear on your online account, but are shown on your next bill?

[#3 · Accepted solution]

@weeally46 

If you read this. https://www.plus.net/help/legal/automatic-compensation/   it will be added to your account within 30 days.