Not received £50 reward card

[#1]

My account went haywire for some unknown reason before Christmas when upgrading to fibre.. That has now been rectified but I have not yet received any communication re my £50 reward card for getting this upgrade.

Help please!

[#2]

Hi there, I'm sorry that you still don't have your reward card. 

I've sent an escalation through to our billing team to chase this up, I'll get back to you with an update as soon as I've received a response. 

[#3]

Any progress on this yet?

[#4]

Hey there @pimpernel I am putting this on hold until Adam is in tomorrow as he will get the update and be able to inform you of this.

[#5]

Hi Pimpernel, sorry for us taking a long while to get back to you about this. I've just sent you a PM, please get back to me when you can. 

[#6]

What you have said in email is quite acceptable. Many thanks for assistance.

[#7]

Not a problem, that's all been arranged and should get to you in the next 10 working days.