Not received my Router Yet?

[#1]

HI All

I am moving from BT to Plusnet Full Fibre and my switchover date is less than a week away and I have not received the router yet. Is this normal?

[#2]

@nellymcl The Hubs are despatched by Royal Mail Tracked24 to arrive 2/3 days before your switch. You will receive a text/email with tracking information when yours leaves the warehouse.

[#3]

@nellymcl 

In an emergency you can use your exising BT equipment before you send it back. Instructions on how to set it up are on hte Router forum.

Brian

[#4]

Hey @nellymcl  I've pushed this order through for you. You'll get an email within the next 24 hours with a link where you can track the delivery.

[#5]

Moderators Note

This topic has been moved from Full Fibre to My Order