Order delayed, no updated activation date

[#1]

Order delayed from 30/8. No follow up/explanation or revised date given.

And trying to get through via ringing to plusnet is infuriating (spent 4/5 separate times on hold for an hour or more) shocking service!

Other than over the phone, what is the method of cancelling the order ? (unless it is due to finalise today/tomorrow) that is what I will likely do. 

Any help appreciated.
Lewis

[#2 · Accepted solution]

Hiya @lewisvr6, thanks for getting in touch and welcome to Plusnet... I'm really sorry you haven't had the best start and are experiencing delays!

I have taken a further look into this for you and contacted our suppliers. I have provided a more detailed response on your account here: https://www.plus.net/wizard/?p=view_question&id=227232652

[#3]

Thank you for your help.

A couple of hours after your post my phone line was active, then a further hour my broadband was activated and messages sent my mobile of these updates. 

All seems well with the connections, thank you again

[#4]

Hiya @lewisvr6, I'm really pleased it's all working. I've updated the ticket here: https://www.plus.net/wizard/?p=view_question&id=227232652 outlining out chat today and now closed this. 

If you have any further queries at all, just get back to us.