cancel
Showing results for 
Search instead for 
Did you mean: 

Order delayed

thedouth
Hooked
Posts: 6
Thanks: 1
Registered: ‎02-09-2022

Order delayed

I had a text saying my order is delayed, no details on my account and the phone number is taking so long to answer. I am at work so can't stay on indefinitely. Can anyone please let me know how to find out how long it is delayed
3 REPLIES 3
thedouth
Hooked
Posts: 6
Thanks: 1
Registered: ‎02-09-2022

Re: Order delayed

Just to add to this topic. I have seen a previous mention of the same problem. I am not moving house. I am just transferring from BT to plusnet. I cant see why there would be a delay

hulls1
Newbie
Posts: 2
Registered: ‎03-09-2022

Re: Order delayed

hi, our order was delayed from the 1st too. i rung plusnet and they were very polite on the phone but open reach and bt were on strike so there were delays. ours is on now

thedouth
Hooked
Posts: 6
Thanks: 1
Registered: ‎02-09-2022

Re: Order delayed

As an update, I have spoken with customer service. The automated system had not put the order through. It has now been sorted