Order delayed

[#1]

Well today is the day. The ADSL just got cut, do I have to wait with the router switched on or off until the fibre starts up?

Will I receive an email once it does start working?

Thanks

[#2]

Ok it is working but I am getting 64mbps instead of 80mbs both with the Hub 1 and my router.

[#3]

Sorry for the delay, I was out of the office yesterday. 

I'm glad to see your fibre service is up and running. I've tested your line and the tests are showing your router's getting 71mbps so if you're seeing 64mbps on a speed test then I'd say that's about right. 

If you want to try to squeeze more juice out of your connection, could you plug your router into the "test socket" explained Here? This should bypass any internal wiring which may be impacting your speed. 

Let me know how you get on.

[#4]

Right I will try that when I can find some time to tinker with the router, thank you. The most important thing is that I have the fibre now.

About the compensation you mentioned in past messages from the 3rd of September that the fibre should have been live and the good will gesture from Plusnet on top for the mess with the order, could you please walk me through that?

Thanks a lot

[#5]

Cool. No worries, let me know how the testing goes.

I see we've already calculated the automatic compensation to be £103.25 and applied this onto your account as a credit. As for a goodwill gesture, I've just made you an offer by adding a reply to the support ticket logged Here.

If you're happy to accept or if you'd like to discuss further, would you be able to let me know by replying to that ticket?