Order delayed

[#1]

Why is it so hard for someone just to send data these days. Simple request yet not possible, I'm still being held back further days to get connected to internet. Because your suppliers will not simple push few keys and send data required. Luckily I have not yet started my business so no compensation for lose of business. But what upsets me is a special needs child with learning difficulty cannot access his support network and learn. And as my self a carer cannot access resources that's needed. This really needs to be pushed and resolved .

[#2]

I'm really sorry for the experience you are having with your order and for the hassle this is causing you. 

I have contacted our supplier and escalated the case with them, I should have an update in the next 24 hours. 

[#3]

Thanks for you patience, I appreciate it. 

The order is stuck in our suppliers system and it has been passed onto a special team to resolve it, so that the order will complete. 

I have personal ownership and I will come back to you on the 2nd as that is when the next review date is set. 

[#4]

Oh dear, yet another BT Openreach / BT Wholesale records issue after issue scenario, each one being bounced back to the ISP and taking 48 hours per "rinse and repeat" rather than BTw/BTOR fixing their own problems internally.  Truly not fit for purpose.  This is the 21st century - the days of GPO Telephones performance levels should be distant history.

I fear that as many users are forced to switch to FTTP the days of 3 months to install a circuit are destined to return.

[#5]

Thank you for your continued support, however there still errors on my account which will not allow me to change things. It's still comes up with phone order error you cannot change settings on account. Really appreciate your help. John

[#6]

Can’t change product message

It is not possible to make further changes to an account whilst some changes are still in progress. This notice will be displayed when...

1. A change has been made to an account which is due to happen on the next billing date, such as a change in broadband service or telephone call plan
2. A change to service (typically phone service options) awaiting confirmation of activation from BT Openreach

For the first of these, the message will disappear after the next billing date. For the second, intervention by a staff member will be required to check that the changes made within Plusnet's systems have been confirmed within BT Openreach's systems.

[#7]

Holy moly catfish, I'd forgotten that yes. Thank you for your response. 😁

[#8]

Hiya @Jonnicass, 

It won't allow you to change anything until the order is fully closed off. 

I can see you have sent us a private message on Facebook. I will update you there.