Please can someone on this community help get this resolved? I've seen quite a few posts saying similar things have happened. Not a good look for Plusnet!
I'm over a week late now delayed by going live, despite being given 3 guaranteed dates and numerous 'we'll update you in 24 hours'.
I was expecting to go live Tuesday 2nd but was told Thursday 4th despite what the first sales person told me. Fine, it's only 2 days i thought. I then got a text first thing Thursday 4th saying there was a delay.
About 20 calls later, half as many empty promises, 5 or 6 'escalations' i'm still nowhere nearer to being activated and i'm actually now in another 24 hour update with a provision of something maybe happening by the 15th. It's now beyond a joke.
I thought i'd turn to google to see if any other plusnet/outreach orders have been stuck... and i was amazed (i wasn't) to find numerous other people being fobbed off some for up to 3 weeks.
Is there anyone on this forum that can help with this? Can i contact Openreach myself? Or am I better just picking a new supplier who might actually come through on a promise?
Thanks
