Pillar Post Pillar Post

Matt3Dubs · ‎30-11-2022

I'm wondering what the record is for being passed around CSC? I've now had the 'input' from

[CSAs Removed]. Switching is easy - sit back and relax. Been 'on-hold' for over a month - perhaps now the upfront payment I made for my first month has expired it might raise some flags. I live in hope while the other part of the group merrily fleeces me for being out of contract; nice business model

Moderator's note by Mike (Mav): CSA name(s) removed (to an area staff can see) as per Forum rules.

Mav · ‎06-04-2007

Moderator's note(s):

Thread moved from Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Townman · ‎22-08-2007

The initial payment does not expire. Your next payment point will be one month after the service is commissioned.

What service have you ordered - FTTC over an existing copper circuit or FTTP over a yet to be installed new fibre circuit?

BT workers have been on strike and caused utter disruption to many service users, especially FTTP installations.

You might gain insight to what has been happening by looking at the ticket history on your account using the PN tickets link below.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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