My previous broadband package came to an end 6 days ago, so as a consequence needed to change, I decided to go with Plusnet as I had used them before and was satisfied with the package I had.
I received the Broadband box 5 days ago, so tried to connect, I tried to access the internet from my phone as a test but got the message internet access not available.
It is worth bearing in mind when I spoke to the sales personnel on the day of taking out the package it was up and running with in 24 hours, as I was informed.
I have tried calling the support line now since receiving the box every day (when you add up the time spent to the point last night it comes to 4 hours), with no one answering eventually I managed to contact someone last night, who told me my account had not been activated, and transferred me to the activation team, where I stayed on the line for another Hour, until I gave up.
I have tried again today but to no avail (as expected!!!!!!!), I am now at the point of wanting to return the Broadband box and go with another supplier for my broadband.
Also, yesterday I received a letter from Plusnet stating that someone has the same phone number as me and is intending to move into my address, this is news to me I have ono intentions of moving and I want to keep my phone number, which I told the one person I managed to talk to, but I am of the opinion this issue is probably still open as well, going on the customer service I received so far.
Can someone please tell me what I need to do to send my broadband box back to Plusnet and cancel the agreement as I am with in the 14-day cooling off period.
I am most dissatisfied with the service I have received to date and have had to revert back to my previous broadband provider to write this correspondence.
I shall be telling people also about the service I have received and how the standard has fallen drastically, since my last experience, you can safely say it is in free fall and is still falling at a rapid rate....
Any help would be gratefully received, I won't expect anything from Plusnet customer services, going on my previous experience.
