Signed up 2 hours ago but no welcome email
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- Signed up 2 hours ago but no welcome email
07-02-2024 8:38 PM
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Hi All,
I've signed up for Plusnet Fibre 500 for my house I'm moving into in 2 weeks time and paid my first months payment, but did not recieve any kind of order confirmation or receipt? I also can't sign in using the details I entered to track my order.
I got my pre-contract paperwork sent through but nothing else since, is this normal?
Kind regards,
Barney.
Fixed! Go to the fix.
Re: Signed up 2 hours ago but no welcome email
08-02-2024 10:23 AM
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I got 4 emails the day I signed up, the precontract first and then the activation date last, some 5 hours after.
The other two including the welcome came in-between.
Re: Signed up 2 hours ago but no welcome email
08-02-2024 10:32 AM
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Ah It would seem something is wrong then as I only have the pre-contract one. Hoping someone from Plusnet pops in to confirm my order is ok.
Thanks for confirming.
08-02-2024 10:37 AM
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No problem. The others I got were a direct debit confirmation and a welcome to Plusnet.
Re: Signed up 2 hours ago but no welcome email
08-02-2024 10:53 AM
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Phoned through, they confirmed something wasn't quite right but it's all sorted now.
Thanks for your help have a lovely day.
Re: Signed up 2 hours ago but no welcome email
08-02-2024 10:55 AM
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Great, good to hear you got it sorted. Thanks, you too.
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- Signed up 2 hours ago but no welcome email