The termination/splice box isn't in good nick
That's an understatement, its missing a cover for starters! Im assuming you din't remove it for the photo ?
I haven't a clue where the splice box 'goes' internally? No evidence of any internal cable?
There would usually be an ONT fitted internally opposite the CSP box. Although the existence of that extra cable clip MIGHT indicate that there was a fibre routed partially externally from the CSP to a distant ONT ?
Surely SOMEONE is coming to sort this out?
The problem is that the Openreach database 'thinks' there is a working ONT installation, it cant see the pictures!
There is some evidence that as part of the ordering process, OR will send a text requesting confirmation of the ONT being present and working.
TBH I'd suggest calling Customer services and describing the situation...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
