Told 3 working days for activation and signed up, now it says 12 days
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Told 3 working days for activation and signed up, now it says 12 days
23-06-2024 11:11 PM
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I was told during my sign up at the 21/06/24 that since I had an Openreach outlet the activation would take 3 working days. I signed up for fibre and do not require an engineer to come to my house.
After payment, the next day I got a text message that my activation would be on the 03/07/24, which is 12 days after.
Why does it have to take this long if everything is done remotely? The short 3 day wait is why I signed up for this company.
Re: Told 3 working days for activation and signed up, now it says 12 days
24-06-2024 6:53 AM
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@rasoul88 do you already have an Openreach ONT ? and is it plugged in and powered up ? i.e green on Power & PON lights
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Told 3 working days for activation and signed up, now it says 12 days
24-06-2024 11:32 AM - edited 24-06-2024 11:49 AM
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We signed up for a fibre plan, not a full fibre plan. Therefore, I believe an ONT is not needed for our case right? I have attached pictures of what we currently have. The router is from the previous tenants, we are supposed to get our own delivered.
Thanks for the help.
Re: Told 3 working days for activation and signed up, now it says 12 days
24-06-2024 12:01 PM
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We signed up for a fibre plan, not a full fibre plan. Therefore, I believe an ONT is not needed for our case right?
@rasoul88 correct. I assumed full fibre when you said a 3 day activation was quoted, that's not usually the case for normal fibre!. If the previous tentants had a working connection, there's usually a 14 day minimum period for the takover.
I suggest calling customer services to check what's caused the delay.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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