Told 3 working days for activation and signed up, now it says 12 days

[#1]

I was told during my sign up at the 21/06/24 that since I had an Openreach outlet the activation would take 3 working days. I signed up for fibre and do not require an engineer to come to my house.

After payment, the next day I got a text message that my activation would be on the 03/07/24, which is 12 days after.

Why does it have to take this long if everything is done remotely? The short 3 day wait is why I signed up for this company.

[#2]

@rasoul88 do you already have an Openreach ONT ? and is it plugged in and powered up ? i.e green on Power & PON lights

[#3]

We signed up for a fibre plan, not a full fibre plan. Therefore, I believe an ONT is not needed for our case right? I have attached pictures of what we currently have. The router is from the previous tenants, we are supposed to get our own delivered.

Thanks for the help.

[#4]

We signed up for a fibre plan, not a full fibre plan. Therefore, I believe an ONT is not needed for our case right?

@rasoul88 correct. I assumed full fibre when you said a 3 day activation was quoted, that's not usually the case for normal fibre!. If the previous tentants had a working connection, there's usually a 14 day minimum period for the takover.

I suggest calling customer services to check what's caused the delay.