When to expect the full fibre upgrade to happen

[#1]

@Star-Light100 thanks for the confirmation of no static IP.

One other thought, do you have the Broadband firewall on ?

It's a facility that's not available to new users but since you've been around a while, your account may still have the facility.

Login to the member centre and go to https://www.plus.net/member-centre/broadband/firewall , check its set to Off. If it isn't , then set it to Off and restart the router.

[#2]

@Star-Light100  This seems to be dragging on far too long, have you had any contact from Plusnet since @MatthewWheeler's

post on the 6th August? I would ignore the posts by SammyM  I agree with @MisterW  that it is possible to access the router but it will only show the ethernet connection speed, not the data throughput speed.

I suggest you should raise a formal complaint as it seems nothing is being done to fix the issue.

Complains code of practice 

[#3]

Hi, the fire wall was set to low. Now turned off. Will re start and see what happens. Ok restarted. Ran speed test still about the same. But it was definitely worth a try. I’d forgotten about that firewall to be honest.

[#4]

I have an engineer coming around in a few days. Hope to get some answers then.

[#5]

Well needless to say no engineer came to today’s booked appointment. I’ve waited in all afternoon and no one turned up or let me know no one was coming. I just wondered how many more weeks this issue will carry on for. Can I just be released from my contract and I will get what was promised and what I pay for from someone else! At least you finally tell me theres a fault outside of my property now!

[#6]

OR and PN still giving you the run-around? Can't recall if this has been suggested before, but if not, I would open a formal complaint: https://www.plus.net/help/legal/complaints-code-of-practice/

[#7]

Yes Ive already done that but it makes no difference sadly. I just want to be released from contract and go somewhere else now. I’ve had enough now.

[#8]

Fair enough - it was just a thought as I haven't read the topic for a while. i totally understand your frustration, and would want the same in your position.

[#9]

At least you finally tell me theres a fault outside of my property now!

where did that information come from ?

[#10]

We had a cube engineer come around on Friday and he agreed that there was nothing wrong with the setup in the house.( like I said all along) He then phoned up someone and they said they could see a fault outside from the property. They then set up more engineers to fix the issue yesterday, which of course never came. Everything was very positive on Friday and it seemed this issue was coming to an end. But now we are back to the waiting again.

[#11]

He then phoned up someone and they said they could see a fault outside from the property.

If that's the case, why did no-one see that before !!

TBH I very much doubt that's the case, I'm still convinced it's a mismatch in Openreach's provisioning of the circuit.

[#12]

Yes I think you are probably right. Maybe that’s why the engineer didn’t come. Maybe they know something we don’t. I just feel we don’t seem to be moving forward and are stuck now. I’m concerned this issue isn’t going to get fixed. Hence why I want out of my contract. My complaint was launched some weeks ago and I’ve had a letter back from Plus net to confirm this. But it seems simple enough fix the issue and I’m happy. Don’t fix it and I’m I’m leaving due to Plus Net not
Providing what was promised when I signed the contract.

[#13]

I just feel we don’t seem to be moving forward and are stuck now.

I totally agree, it seemed @MatthewWheeler had got a grip on it a few weeks ago, but since then it just seems to have 'drifted'

I've tried escalating it to get some more traction.

[#14]

Thank you very much for your help. You solved the issue when I had no broadband at all earlier in the year. That no one else had thought of. And for that I’m grateful.

Thank you for everything you have done on this issue and hopefully it will be fixed at some point. At least the Qube engineer knows it’s nothing wrong at my end. So that’s progress.

I suppose it’s back to the waiting game. And if no progress is made then last port of call is the communications Ombudsman. Thanks again for your help.

[#15]

Sorry to see this is still ongoing @Star-Light100 despite everything we've thrown at it to try and fix it.

I can see where the problem lies but for whatever reason the remote things we've tried to fix it haven't worked so I'd like to send an Openreach engineer who should be able to escalate it to their second-level team to fix.

If you can respond to the ticket confirming when's best for a visit I'll get that booked in