Where is my router?

[#1]

I ordered my broadband on the 3rd of May 2024, still waiting for my router to arrive, says it’s going to be activated on the 1st of June but I received a text from open reach saying they need the router now to be able to accept it and activate it from their end. Where is my router?

[#2]

@Marshg19 

What type of connection are you getting - FTTC or FTTP?

With the latter, the ONT in the house needs to be powered up for OR to run checks.

PN tend not to dispatch routers until 2 or 3 before the activation date.

Brian