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Where is my router?

Marshg19
Newbie
Posts: 1
Registered: ‎16-05-2024

Where is my router?

I ordered my broadband on the 3rd of May 2024, still waiting for my router to arrive, says it’s going to be activated on the 1st of June but I received a text from open reach saying they need the router now to be able to accept it and activate it from their end. Where is my router?
Tags (4)
1 REPLY 1
bmc
Hero
Posts: 3,949
Thanks: 1,409
Fixes: 61
Registered: ‎28-02-2017

Re: Where is my router?

@Marshg19 

What type of connection are you getting - FTTC or FTTP?

 

With the latter, the ONT in the house needs to be powered up for OR to run checks.

 

PN tend not to dispatch routers until 2 or 3 before the activation date.

 

Brian