Will my number be the same?

[#1]

Hello -- HQ not replying to question on ticket  227473032. Can anyone anywhere please help?

I am in the middle of upgrading Plusnet Broadband to Fibre, I have received router, still waiting activation. My question is Will my number be the same? I do not want to change it.

[#2]

@Sprinter  Welcome to the Community forum 

If your phone is currently with Plusnet then upgrading your Plusnet broadband connection will not affect your phone number. Problems only potentially occur when a service is being moved from one ISP to another.

[#3]

Thank you Baldrick1 -- much relief!

[#4 · Accepted solution]

Hi there and apologies for the delayed response.

Yes I can confirm your phone number will stay the same and I've just checked your fibre order which is due to complete on the 21st September so your new service should be going live then anytime up until midnight.

If you have any further queries, feel free to get back to us.

[#5]

Thank you Gandalph and Anoush

[#6]

No problem! Let me know if there's anything else I can help you with 

[#7]

Hi I've recently ordered the broadband and home telephone package, however, I've received an email stating a new phone number... why can I not transfer my current number?

Regards

Craig

[#8]

Hi there Craig, it looks from checking your account that we haven't been given the existing number. Can you send me a private message with that on please and I'll check to see if it's possible for us to bring that over for you. 

[#9]

Hi Adam

I'm trying to private message you but apparently I don't have sufficient privileges?

Craig

[#10]

@thewoods17 you need to have made either 3 posts, have logged in at least twice for up to 10 minutes in total OR have made 5 posts in total to acquire the privilege to send PM's

[#11]

thanks MisterW