delay in my order

[#1]

i just signed up  for plusnet then got a text saying my order is been delayed  supposed to have engineer  out on the 17 to put a new line  in no idea how to find out why  and i cannot ring plusnet cos cannot hear on the phone

[#2]

@alison5 

Can't help with the order delay but if you look through the Help pages when logged into your PlusNet members account there is a from you can fill out for additional support due to your hearing problems.

A staff member will pick thie thread up in due course.

Brian

[#3 · Accepted solution]

Hi @alison5 Here's a link to where you can find the accessibility form that Brian mentioned: Digital Accessibility | Help | Plusnet

I've checked on your order and can see we've got that placed today and the activation is due to take place on the 17th. 

Sorry for the slight delay, it was just an issue highlighted that meant we had to place the orders manually for you. 

[#4]

THANK U