ot able to contact customer care
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ot able to contact customer care
10-03-2023 7:16 PM
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Re: ot able to contact customer care
10-03-2023 7:19 PM
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@vgaurav117 Welcome to the forums. You 'were told the broadband service will start' -when? Have you received a confirmed activation date?
Re: ot able to contact customer care
10-03-2023 7:25 PM
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I was told I will get a call this week to confirm the date, however not got any calls.
Re: ot able to contact customer care
10-03-2023 7:28 PM
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Have a look here for any open (or closed ) tickets: https://www.plus.net/member-centre/login?p=search
Re: ot able to contact customer care
10-03-2023 7:34 PM
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Only says "order being processed. See below for next steps".
No steps mentioned.
Re: ot able to contact customer care
10-03-2023 7:37 PM
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OK. I would suggest in that case you give them a call on 0800 0132632. They are open (I think) up to 8PM tonight or from 0900 tomorrow.
Re: ot able to contact customer care
10-03-2023 7:39 PM
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Tried thrice.. can't do this whole day. 😪
Re: ot able to contact customer care
10-03-2023 7:44 PM
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Sorry about that - but they are short-staffed and over-stretched. Which service are you going for - if it is Fibre To The Cabinet or Full Fibre, they will need to confirm engineer availability with Openreach, who are themselves rather over committed, but the fact you have received the Hub would suggest it is fairly imminent.
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