BT Smart Hub 2 with no passwords

[#1]

I bought a BT Smart hub 2 from eBay to use with plus net but it didn’t come with any passwords. From the guides I have read online It seems that you can only reset the password by using the Wi-Fi password, but what if you don’t have the original Wi-Fi password either?? I was going to reset using WPS or Ethernet and now I’m stuck and can’t find anything online for this. Thanks in advance for any help.

[#2]

Moderators Note

This topic has been moved from ADSL Broadband to My Router

[#3]

There’s normally a removable plastic tab in the side that slides out is that missing?

[#4]

Yes i don’t have that

[#5]

I’m afraid without that it’s pretty useless I’d lodge a complaint with eBay

[#6]

I thought the plastic plate was just a "handy extra".

Are you sure it's not on a label/plate somewhere on the case?

If using Ethernet isn't it the admin password you need?

[#7]

what you've highlighted is the plastic slide out plate, there is also usally another small card in the box with the info - but one assumes both are missing from the details given.

[#8]

Definitely not any label on the case unfortunately have checked and double checked
Yes I need to reset the admin password as without that I can’t enter my plus net details or reset Wi-Fi settings.

[#9]

I'm inclined to agree with @dvorak then - dodgy seller.

[#10]

I knew that they didn’t have the admin password but didn’t know they couldn’t reset

[#11]

Oh.  😥

Hope it wasn't too expensive.

[#12]

£20. It’s £200 on the bt shop so thought I was getting a good deal

[#13]

Have managed to get the Wi-Fi key with a bit of trickery but still can’t do anything without the original default password. Seems crazy to lock them down like this.

[#14]

If I'm reading the guide right it looks like you can only override a admin password you've set yourself and not the default password

https://www.bt.com/help/broadband/fix-a-problem/log-in-issues/i-can-t-log-in-to-bt-hub-manager/how-c...

[#15]

the admin password is also on the label behind the plastic sliding label. BT specifically put it there in case the actual slider was lost. It has the default Wi-Fi SSID, Passcode and admin password.

Holding the reset button for 5s sets it back to factory defaults