Changed package to Unlimited Fibre and was offered a Hub Two

[#1]

Hi,

Last week I changed my broadband package and entered into another 18 month contract. When going through checkout, I was offered a new Hub Two for the cost of postage (£6.99) and since my current PlusNet router is nearly 6 years old, I thought this would be a good idea. I paid the charge and completed the order, however, I have had no indication/tracking info or even confirmation that the Hub Two is on it's way. Can anyone please help with this?

Many thanks in advance.

Regards,

jimmyc1991

[#2]

Thanks for your post @jimmyc1991 and welcome to our Community Forums.

I'm really sorry to see you've not received your new Hub Two after renewing your contract with us.

From what I can see it looks like the router order is stuck in the system, but I've freed it now. 

You should receive it next week. Let me know how it goes.

[#3]

Hi,

Thank you so much! I will update you next week when it arrives. 😃

Regards,

James

[#4 · Accepted solution]

Hi James, sounds like a plan!

[#5]

Hi again,

That’s the Hub Two arrived safe and sound - easy to set up as always and much more substantial/weighty than the Hub One it is replacing. Feels and looks like a premium product. 😀

Many thanks again for all of your help!

Regards,

James

[#6]

Hey @jimmyc1991,

I'm really glad to hear that's the case! Just give us a shout if we can help with anything and we'll be more than happy to assist