Changing Password Plusnet Hub 2

[#1]

OK prints attached

[#2]

Just to be clear, does this happen regardless of the password you are trying to use? i.e. if you try changing it to some other random collection of 11 characters, do you have any more success?

[#3]

No, I have tried that and have also tried a long one that is green

[#4]

Have you tried using a different web browser to change the password?

[#5]

Thanks, but yes I have (see earlier)

[#6 · Accepted solution]

fwiw, have you tried using a totally different device, such as web browser on smartphone or tablet?

[#7]

Well done - thanks very much, that worked immediately.

[#8]

Can you please PM me the serial number of the router you currently have plugged in @gnome_43 so that I can replicate the issue.

[#9]

Since curing the problem I have reverted to the new router you sent to me. This was because I could not get a stable internet connection. Now all ok with new router.

Old faulty router s/n +108417+2134014947

[#10]

Ah fair enough @gnome_43, thanks for letting us know, and I'm glad to hear that using your initial router has sorted the problem. If you need any further support at all, please feel free to get in touch.