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Disabling Hub Two hidden network

FIXED
sampward
Hooked
Posts: 5
Thanks: 3
Registered: ‎31-10-2023

Disabling Hub Two hidden network

Hi, I've just installed a new hub two router. I need the option to turn wireless off completely but note when I turn off the 2.5 and Ghz networks in the settings there is still a hidden network pushing out a signal. How do I turn the wireless off completely?

 

Many thanks

10 REPLIES 10
MisterW
Superuser
Superuser
Posts: 16,218
Thanks: 6,198
Fixes: 447
Registered: ‎30-07-2007

Re: Disabling Hub Two hidden network

There should be a further option 'Disable all wireless' . This will disable everything including the hidden network

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

sampward
Hooked
Posts: 5
Thanks: 3
Registered: ‎31-10-2023

Re: Disabling Hub Two hidden network

Thanks. I don't have that option though in wireless advanced settings.

I wonder if it could be that my firmware is an old version. It's this - v0.06.00.12134-PN

 

Thanks again.

Sam

 

Ian06
Aspiring Pro
Posts: 188
Thanks: 108
Fixes: 4
Registered: ‎06-04-2021

Re: Disabling Hub Two hidden network

There was a thread on this last year:  here   and a firmware update was expected to allow the hidden network to be switched off.

@bobpullen was the firmware update ever rolled out? 

jab1
Legend
Posts: 19,119
Thanks: 6,272
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Registered: ‎24-02-2012

Re: Disabling Hub Two hidden network

@Ian06 It was - @sampward , for some reason, has old f/w.

John
sampward
Hooked
Posts: 5
Thanks: 3
Registered: ‎31-10-2023

Re: Disabling Hub Two hidden network

Thanks both, really helpful. How do I get the updated firmward?

jab1
Legend
Posts: 19,119
Thanks: 6,272
Fixes: 288
Registered: ‎24-02-2012

Re: Disabling Hub Two hidden network

How long has this Hub been online? Have you ever replaced it with another for any reason - it looks as though it has fallen off the management platform.

John
sampward
Hooked
Posts: 5
Thanks: 3
Registered: ‎31-10-2023

Re: Disabling Hub Two hidden network

It was sent to me a few months ago when the old router had an issue. But the old router starting working again so I didn't install the new one until I've started having issues with the old one again! Sorry if this has messed up the system!

MisterW
Superuser
Superuser
Posts: 16,218
Thanks: 6,198
Fixes: 447
Registered: ‎30-07-2007

Re: Disabling Hub Two hidden network

was the firmware update ever rolled out? 

Yes it was. The firmware version which disables wifi completely is v0.08.00.08297-PN

We are now on v0.10.....

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,930
Thanks: 5,016
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Registered: ‎04-04-2007

Re: Disabling Hub Two hidden network

Fix

@sampward - looks to me like a firmware update was pushed to you this morning. Try rebooting the hub.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

sampward
Hooked
Posts: 5
Thanks: 3
Registered: ‎31-10-2023

Re: Disabling Hub Two hidden network

That's great, just done that and I have the option to disable all wireless now. Thanks all for the help.