How to change the DNS server setting on a Hub One
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How to change the DNS server setting on a Hub One
16-05-2016 4:11 PM
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Does anyone know how to change the default DNS settings on the Hub One?
I just installed one of these today, having upgraded my line to fibre. However, I can find no way to change the DNS settings using the Hub Manager utility.
I use OpenDNS as my DNS provider because of the significantly enhanced filtering controls and reporting which this service provides.
Re: How to change the DNS server setting on a Hub One
16-05-2016 4:18 PM
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I'm afraid that the DNS is locked in the Hub One.
Re: How to change the DNS server setting on a Hub One
16-05-2016 4:41 PM
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That's unacceptable. I'll have to speak to Plusnet and lodge a complaint. How can they block customers using the DNS service of their choice? The OpenDNS service offers protection which I consider essential when children are using computers on my network. Currently, that security has been removed.
Re: How to change the DNS server setting on a Hub One
16-05-2016 4:56 PM
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Strictly speaking Plusnet don't block customers from using the DNS service of their choice, just their default supplied equipment only works on automatic DNS so sets to the ISP's servers - the same as the BT HomeHub 5 (of which the Plusnet Hub1 is a close copy - same kit, rebranded firmware and casing). It does seem very restrictive - note the Hub 1 cannot be set to respond to WAN ping either
You can use a router of your own choice as long as it's compatible with the package you're on or you can set DNS on some (possibly most/all) devices directly.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
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Re: How to change the DNS server setting on a Hub One
16-05-2016 4:58 PM
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Re: How to change the DNS server setting on a Hub One
16-05-2016 5:04 PM
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That solution will work OK for all the regular fixed equipment in the building, but it isn't really practical for visitors, especially kids with numerous phones, tablets etc.
Re: How to change the DNS server setting on a Hub One
16-05-2016 5:05 PM
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Have you looked in to using our Safeguard service? https://www.plus.net/home-broadband/safeguard/
Re: How to change the DNS server setting on a Hub One
16-05-2016 5:47 PM
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The Safeguard service covers some of what I've been using with the other DNS provider, and will certainly cover me until such time as I can sort out a long-term solution, which seems to mean buying a third-party router.
Re: How to change the DNS server setting on a Hub One
29-07-2016 5:13 PM
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Stupid question - it seems that the Hub One has locked DNS server addresses. How do I go about changing this to access the Safeguard DNS addresses?
Re: How to change the DNS server setting on a Hub One
29-07-2016 5:25 PM
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You don't need to do anything on the router, if you follow the link I've given previously this will apply Safeguard to your account.
Re: How to change the DNS server setting on a Hub One
29-07-2016 5:26 PM - edited 29-07-2016 5:26 PM
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Re: How to change the DNS server setting on a Hub One
29-07-2016 6:29 PM - edited 29-07-2016 6:29 PM
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Yep, looked at all of that first. Done as instructed. Hub One is still accessing 212.159.13.50 and 212.159.6.9 - not 213.120.234.42. Have switched off/on, waited two hours etc etc etc
It's not a deal breaker but having wandered around the advanced control panel for Hub One I was a bit mollified to see that 'advanced' means different things to different people
Re: How to change the DNS server setting on a Hub One
11-08-2016 11:47 AM
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Bump.
Okay, my Hub One, despite waiting days and using several power down/ups, refuses to use the DNS settings for Safeguard. Since there's no way to manually control the DNS settings I guess it's supposed to be done when handshaking with Plusnet on restart - but it's not.
Is this normal? Is Safeguard precluded from people with Plusnet's own supplied hardware?
Re: How to change the DNS server setting on a Hub One
11-08-2016 12:14 PM
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OK. Have been onto support.
For anyone interested the solution (untried) is this:
Hub One has no manual DNS control.
Handshaking with Plusnet is not changing my DNS settings to the Safeguard ones.
Will at Plusnet says that I have to change the DNS settings for each device that I want to have restricted access.
I can do this. Many people won't be able to.
Problems -
1. Unless I restrict user permissions on each device the DNS settings can be reverted by a savvy user (child)
2. I cannot change the DNS settings on any visiting devices (other kids not from this house) without a lot of hassle
So, in my case (and perhaps many others with Hub One) we have a Plusnet supplied device that cannot effectively use a Plusnet provided service.
I've asked Will to pass on this feedback.
Cheers.
Re: How to change the DNS server setting on a Hub One
11-08-2016 5:50 PM
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I wanted to change DNS servers as well to use Pi Hole and increase network speed
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