Hub One - 5GHz WiFi issue

[#1]

I've not had the update, do keep getting the DNS dropouts and do use VPN.
Replying here because this is exactly what my router event log looks like too (new customer).
@bobpullen, as the sole distributor of the potentially better firmware I need to ask you to do mine too. Sorry!

[#2]

Hello, I’ve been told that my software needs updating, the username for the internet is Chelyoung or Chel.Young.

[#3]

@floppydisk @MaiB  The router event log extract shows nothing about Wi-Fi issues, it is just the firewall blocking unwanted connections. 

[#4]

Of course. However, if you google "BLOCKED 2 more packets (because of ICMP replay)" most of the ghits are about BT/Plusnet dropping connections => There may be some relevance.

[#5]

And just by the by, an interesting "coincidence" that when I have logged the times of dropouts [currently and before the update] I always find similar events recorded on the Event Log.

[#6]

Hi, any chance for an update, have been wondering why it's kept dropping for so long.
Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 04/06/19
Serial +081441 +NQ8424262

Thanks

[#7]

Hi @bobpullen , having the 5GHz issue - please would you be able to push the firmware update for my router? Not sure what information you require but I'll base it off what others have posted:

1. Product name:	Plusnet Hub
2. Serial number:	+081441+NQ12363142
3. Firmware version:	Software version 4.7.5.1.83.8.263 Last updated Unknown

Thanks,

George

[#8]

Hi @bobpullen , also having the 5GHz issue - would you be able to push the firmware update to my router please? I’ve had the same issues as everyone else since signing up earlier this year.

1. Product name: Plusnet Hub One
2. Serial number: +081441 +NQ12367085
3. Firmware version: 4.7.5.1.83.8.263
Last updated Unknown

[#9]

Hi @bobpullen ,

I too would like to request a router firmware upgrade as I'm having the same 5GHz non connectivity issues that have been reported despite segregating it via another SSID and un-syncing from 2.4GHz.

1. Product name: Plusnet Hub
2. Serial number: +081441+NQ94502109
3. Firmware version: Software version 4.7.5.1.83.8.263 Last updated Unknown
4. Board version: Plusnet Hub One

Thank you

[#10]

Many thanks @bobpullen 

All installed and working fine 🙂

[#11]

Hi @bobpullen , I've also having the 5GHz issue - would you be able to push the firmware update to my router please? The connectivity issues have increased greatly over the last few weeks.
Thanks.

1. Product name: Plusnet Hub One
2. Serial number: +081441 +NQ00277031
3. Firmware version: 4.7.5.1.83.8.263
Last updated Unknown

[#12]

Having similar issues. Serial number +081441 +NQ01676989. Software Version 4.7.5.1.83.8.263 Plusnet hub 1

[#13]

Hi @bobpullen, I've also having the 5GHz issue - would you be able to push the firmware update to my router please? It has been an issue since I joined Plusnet two months earlier and has not been solved throughout. Thanks.

1. Product name: Plusnet Hub One
2. Serial number: +081441 +NQ51621489
3. Firmware version: 4.7.5.1.83.8.263
No update performed on router since joining Plusnet

[#14]

Hi Bob,
I appreciate you must be super busy with all the requests on here as well as other work but is there an ETA on the firmware upgrade? I noticed the last person to successfully have the upgrade was roughly 2 weeks after they posted.

Thanks for all your help and have a nice evening.

Richie
(rw1)

[#15]

Hi @bobpullen 

Sorry to trouble you again but started having drop-out problems and wondered if an update would help,  currently I'm on the 263 version.

Regards