Hub One Firmware Update?

[#1]

No problem, @peteradie . As I said, you'll have to wait for Bob to pick this up. My guess is that he will offer you a new Hub, possibly for the P&P charge, but maybe for free - your current Hub cannot be updated.

[#2]

@peteradie - replacement router will be in the post this afternoon.

[#3]

@bobpullen Thanks very much for arranging a replacement so promptly.

[#4]

Hello

i am in a similar situation to the O/P, having just started using my Plusnet Hub 1 after the recent demise of my old BT Fibre Modem.

my firmware is somewhat more recent at:

4.7.5.1.83.8.259

would it be possible to get my firmware updated, or is my device also now too old to be updated?

many thanks

Neil

[#5]

@Nelly2 I think .259 is updatable, but your Hub may have dropped off the management platform. Hopefully @bobpullen will spot this now I've tagged him.

[#6]

Hi Bob,
@bobpullen I just wanted to let you know the replacement router arrived yesterday (Tuesday) and I've successfully got it up and running. Only trivial niggle is the inability to use different SSIDs for 2.4 and 5GHz frequencies. Otherwise, all working great.

Thanks for sorting this promptly.

[#7]

@peteradie There should be no need to split them with the Hub2. AFAIK, with this Hub, devices can pick the ones on which they work best.

I have a FritzBox7530 and you can't split them on there (easily), but my printer and TV selected the 2.4Ghz band, my laptop, phone and iPad the 5Ghz, as I expected them to.

[#8]

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@Nelly2 wrote:

My firmware is somewhat more recent at:

4.7.5.1.83.8.259

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Anything earlier than 4.7.5.1.83.8.259.1.1 cannot be remotely upgraded. The only solution is to replace the unit.

[#9]

Ooops, sorry Bob - forgot @Nelly2 's was just the original  .259 release.

[#10]

Hi,

I am getting lots of DNS errors on all devices.  I can fix the PC's by hard coding an alternative DNS server into them but this doesn't work for all the other devices.  I have checked the hub and the firmware is 2019, will a forced update help with my DNS issues ?

Thanks

Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 26/03/19

[#11]

Oh right, well thanks for answering my question so quickly.

[#12]

Thanks for replying, is it possible to acquire a replacement please?

[#13]

@GrahamMackie You should have started your own topic really. I don't think a f/w update will fix DNS issues, but I will flag this to @bobpullen and see if he can update your  Hub.

[#14]

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@Nelly2 wrote:

Thanks for replying, is it possible to acquire a replacement please?

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@bobpullen ?

[#15]

Just a query to see if I'm also on the latest firmware.....

Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 11/02/19