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Hub One Firmware Update?

FIXED
Dan_the_Van
Hero
Posts: 3,046
Thanks: 1,483
Fixes: 90
Registered: ‎25-06-2007

Re: Hub One Firmware Update?

@AlanBMan welcome to the forum.

You need to either phone in or wait for a member of staff to read this post.

If you are close to the end of your current contract or just about to renew if you call phone Customer Options Team  on

0800 013 2632 you can request a Hub Two assuming your are a FTTC customer.

With the Hub Two you only have three LAN ports and it is not possible to split the 2.4Ghz and 5GHz wireless names, which might be an issue to you

HTH

NB it's not advisable to tag on the end of a thread set to 'Fixed' as they can get ignored.

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,926
Thanks: 5,012
Fixes: 317
Registered: ‎04-04-2007

Re: Hub One Firmware Update?

@AlanBMan - a replacement router should arrive with you next week (likely Tuesday).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵