Internet won’t connect to Smart Televisions

[#1]

Hi, 

My broadband is working on smartphones and tablets but won’t connect at all on smart televisions. When inputting Wi-Fi password the first television states ‘authorisation failed’ and the second states ‘limited connection’. As a result, neither can access apps etc.

Plusnet didn’t seem to know how to sort and pointed me in this direction.

Any help would be appreciated.

[#2]

Best posted in ROUTER forum not here.

If your router has 2 band capability [2.4 and 5ghz], ensure the SSID's are unique.
SMART TV's probably only function on 2.4ghz.

[#3]

@Gel  Unfortunately if @Alec44  is using the supplied Plusnet Hub2 router it is not possible to split the wi-fi bands, they both have the same SSID.

[#4]

Moderators Note

This topic has been moved from Broadband to My Router

[#5]

Nothing seems to help ie resetting router, contacting Plusnet where they tried to resolve in the background. They then directed me to the forums.

As I’ve exhausted all options, am I likely to get a positive response from Plusnet if I request one of their technicians come to my property to fix issue?

[#6 · Accepted solution]

@Alec44 

Try switching OFF the 5GHz WiFi in the Plusnet Hub Two, and see if your TV connection works any better ?

Watch this video - YouTube : Changing your Hub Two wireless settings  

then at time = 1:20  you should see the web page shown below,

then toggle the 5GHz wireless to OFF, then hit the [Save] button.

.

---

[#7]

@Alec44 When it is your own equipment which is displaying the fault, a visit from Openreach - even if they would sanction it, is unlikely to solve the issue. Plusnet do not have any 'technicians' - they are an internet provider, not an electrical service company.

Your best bet is to contact a TV service company.

[#8]

---

@jab1 wrote:

... Plusnet do not have any 'technicians' - they are an internet provider

---

These days they are barely anything more than an Openreach product reseller, with minimum support, and just taking the money.

.

[#9]

@outcast that is basically what any ISP using the BT network is.

[#10]

Thank you, your help sorted it