Internet won’t connect to Smart Televisions

[#1]

Hi, 

My broadband is working on smartphones and tablets but won’t connect at all on smart televisions. When inputting Wi-Fi password the first television states ‘authorisation failed’ and the second states ‘limited connection’. As a result, neither can access apps etc.

Plusnet didn’t seem to know how to sort and pointed me in this direction.

Any help would be appreciated.

[#2]

Best posted in ROUTER forum not here.

If your router has 2 band capability [2.4 and 5ghz], ensure the SSID's are unique.
SMART TV's probably only function on 2.4ghz.

[#3]

@Gel  Unfortunately if @Alec44  is using the supplied Plusnet Hub2 router it is not possible to split the wi-fi bands, they both have the same SSID.

[#4]

Moderators Note

This topic has been moved from Broadband to My Router

[#5]

Nothing seems to help ie resetting router, contacting Plusnet where they tried to resolve in the background. They then directed me to the forums.

As I’ve exhausted all options, am I likely to get a positive response from Plusnet if I request one of their technicians come to my property to fix issue?

[#6 · Accepted solution]

@Alec44 

Try switching OFF the 5GHz WiFi in the Plusnet Hub Two, and see if your TV connection works any better ?

Watch this video - YouTube : Changing your Hub Two wireless settings  

then at time = 1:20  you should see the web page shown below,

then toggle the 5GHz wireless to OFF, then hit the [Save] button.

.

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[#7]

@Alec44 When it is your own equipment which is displaying the fault, a visit from Openreach - even if they would sanction it, is unlikely to solve the issue. Plusnet do not have any 'technicians' - they are an internet provider, not an electrical service company.

Your best bet is to contact a TV service company.

[#8]

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@jab1 wrote:

... Plusnet do not have any 'technicians' - they are an internet provider

---

These days they are barely anything more than an Openreach product reseller, with minimum support, and just taking the money.

.

[#9]

@outcast that is basically what any ISP using the BT network is.

[#10]

Thank you, your help sorted it

[#11]

I’m still having (partial) issues with this-1 of the televisions is working without any problems but the second still is not working with internet, still states ‘limited connection and won’t connect to any apps. Whilst I did ensure that I was clicking on the right network, one thing that was really odd was that once I input the Wi-Fi password that not only did it come up with ‘limited connection’, it also had a completely different IP address to that of which I have with Plusnet. Any ideas……please?

[#12]

Different IP? Could you please post that IP back, the first three numbers will do i.e. 192.168.1.***

[#13]

192.168.1.149

Thank you

[#14]

@Alec44 

That IP address seems reasonable.

Does your TV have any sort of "Network Check" in it's menus ?

that reports things like -

• Default gateway
• Primary and Secondary DNS
• IP address
• and anything else

[#15]

I can’t see anything about network checks on the menu. I think I might just leave it for now and get a television repairer out as it’s beyond my capabilities.