New to fibre settings for TP-Link ac 1200

[#1]

@mort7890 

Line cord error would be the phone not detecting a dial tone.

CTRL +F5 is required.

For Advanced Diagnostics for Fibre/SoGEA you will need the BBEU number as you no longer have a Telephone number (DN), maybe the BBEU number is found in your account details via the members centre or your recontract email.

As advised raise a fault as you are below your MSG (Minimum Guaranteed Speed)

Please do not get side tracked by the buffer bloat test now, the Hub two does not have a very good rating, it's not a gaming router

[#2]

@mort7890 Re the Bufferbloat - I don't know much about that - you need @Anonymous , or some other poster with more knowledge for that.

The actual speed will not improve until OR have sorted the cab.

[#3]

Hi @MisterW 

Thought my response and question in a reply to my change of account would have triggered the fault but nothing has transpired from 10.46am today and looking at the faults page I have to report by text, hate this idea preferf to speak to a person not a bot as they don't understand seniors (80 this year)

[#4]

Hi @Dan_the_Van 

Line cord error was a side issue as it has been with me for years and reported but that is now finished as phone ceased.

ctrl+f5 did not work either in the BT site or the PN site

No BBEU number anywhere

Thought my reply regarding my account would have raised a fault at 10.46am today but still no response

Don't do gaming at all but thought I would just check anyway

Jack

[#5]

Hi @jab1 

QoS is another area I am not sure about is this in yor remit also what do you think about the IP for the default gateway

I have also tried to attach a picture of the ookla speed test but I get cannot send as that is a virus

Jack

[#6]

Jack, QoS is another area I am not familiar with, but it cannot be implemented on PN Hubs, anyway.

It is pointless doing any further speed tests until the cab connection is checked and corrected.

[#7]

Hi @jab1 

John

Many thanks and will keep you informed on updates.

Jack

[#8]

also what do you think about the IP for the default gatewa

its correct, the gateway does not have a publicly routable address

[#9]

Hi @jab1 

Router showed a disconnection again this AM around 05.00 and speed dropped slightly and as I had heard nothing from PN I rang them. They tested my line and found that it was showing a resistance so engineer arranged for Monday AM

Jack

[#10]

Cheers, Jack. Just make sure it is OK before you let the engineer go.

[#11]

Thank you 👍

[#12]

Thank you , much appreciated 

[#13]

Hi @jab1 

FYI engineer arrived this morning found a fault on the incoming cable in the property, in his opinion it has been faulty for a long time but the provider PN will not have noticed the fault until I changed products which I have. he rectified the cable fault then also changed the master socket as he was also unsure of that as it was ancient. Speed now 63 Mbps DL &                 20 Mbps UL.

Jack

[#14]

Sounds like you've cracked it , Jack . Keep an eye on it for a couple of days, and report back if you have any concerns.