Plex Media Server always 'Remote' even on local network

[#1]

Ever since getting Plusnet, my Plex Media Server dashboard displays my server as being 'Remote' whereas when we were with Virgin previously is always said 'Nearby'. It means I now have to set the players to maximum quality on Remote connections otherwise it tries to transcode and reduce the quality if its a big video file.

Can anyone advise? We've tried adding firewall rules without any success. Thanks

[#2]

Thanks for your post @DangerDonna 

I'd like to try something, I've made a small change.

Could you reboot your router and retest? Let me know how it goes.

[#3]

Thanks for your reply, I have rebooted both my Plusnet router and Plex Media Server however it is still displaying as 'Remote' when I go into the Plex app and main web app.

If I type the IP address of the Plex Server along with the port number, it comes up as 'Nearby' however warms me that it isn't a secure connection. All other Plex apps regard the server as 'Remote'.

[#4]

Ah that's disappointing. I added a static IP onto your account to rule out a potential routing issue. I've removed the static IP now as it's served its purpose. Not sure what else I can suggest but there may be others on the community able to offer advice. One thing though, do you get the same behaviour if you connect it through mobile data (3G/4G)?

[#5]

Thanks for your reply

I can access Plex through my phone on 3G/4G and it works ok, it displays the connection as Remote understandably as it isn't on my LAN. Its when using my server through my Fire Stick or other devices at home where it thinks its connecting remotely even though they're both on the same LAN and I have to ensure the 'Remote' quality is on maximum otherwise it'll try to transcode and reduce quality.

The only other bit of information I found online was regarding ensuring 'DNS rebinding' is enabled but there doesn't seem to be any DNS settings on my Plusnet router.

[#6]

Thanks for getting back to me @DangerDonna 

Ah yeah, that makes sense. Have you tried switching both your router's firewall off and also the broadband firewall Here?

[#7]

Thanks, unfortunately tried disabling both firewalls and they still display as 'Remote' 

[#8]

Ah I see, hopefully someone will be along with further suggestions as I'm out of ideas unfortunately. 

[#9]

I apologise if you have done this already.

Have you got and posted traceroute logs as to when it is working, and when it isn't?

[#10]

@DangerDonna this https://forums.plex.tv/t/local-plex-server-shows-up-as-remote-only-with-remote-settings-applied-when... is probably worth a read

[#11]

FWIW, I had these same symptoms.  I am hosting my Plex server on a QNAP and have been changing network ports on the QNAP server; just added a 10GB card.  Short version - when I dug deeper into the QNAP configuration, the network interface had a DDNS service registered on it.  When I shut that registration down, viola, local access from all clients, consistently.  No more forced remote access.