You need to enable ping in the Firewall configuration
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Log into the Hub Manager at http://192.168.1.254, navigate to Advanced > Firewall > Configuration. There's a toggle in there for allowing ICMP/Ping. Enable it and save the changes.
Bob Pullen Plusnet Product Team If I've been helpful then please give thanks ⤵
