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Plusnet router keeps resetting

Nealonb
Newbie
Posts: 4
Registered: ‎01-01-2023

Plusnet router keeps resetting

‎01-01-2023 7:20 PM

This has been going on for a few months now but it's frequency has gotten to the point where I can't carry on as usual anymore.

Everyday, seemingly at random, my PlusNet router resets. The broadband will drop out, the light will go from blue to green. It will then turn blue again. The light then turns orange/orange flashing (something that happens every time I reset it manually), it then finally turns blue again and the WiFi continues as usual. The whole process takes roughly 3-5 minutes.

I'm really not sure what's causing this and the other forum posts I've found on the issue haven't been much help.

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MisterW
Superuser
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Thanks: 6,171
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Registered: ‎30-07-2007

Re: Plusnet router keeps resetting

‎01-01-2023 7:35 PM

Is it a Hub 1 ? 

Does the event log contain messages like ' watchdog reset ....' ?

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Nealonb
Newbie
Posts: 4
Registered: ‎01-01-2023

Re: Plusnet router keeps resetting

‎01-01-2023 7:45 PM

Yes its a Hub 1, I should have specified that!

 

Some of them do have "watchdog reset" yes

18:30:32, 01 Jan.( 35.230000) 2.4 GHz Wireless: Rescan, Reason: 'Power-​up'
18:30:32, 01 Jan.( 35.230000) Wire Lan Port 3 up
18:30:32, 01 Jan.( 35.230000) Wire Lan Port 1 up
18:30:32, 01 Jan.( 34.830000) WAN Auto-​sensing running.
18:30:28, 01 Jan.( 30.900000) System up, firmware version: 4.7.5.1.83.8.289.1.3
18:30:25, 01 Jan.( 28.400000) WPA2 mode selected
18:30:25, 01 Jan.( 28.400000) WPS enabled
18:30:23, 01 Jan.( 26.420000) WPA2 mode selected
18:30:23, 01 Jan.( 26.420000) WPS enabled
18:30:14, 01 Jan.( 17.550000) System start
18:30:14, 01 Jan.( 17.550000) Boot reason: watchdog reset (cause: 0x3)

 

and earlier today

 

17:13:22, 01 Jan.( 41.560000) 2.4 GHz Wireless: Rescan, Reason: 'Power-​up'
17:13:22, 01 Jan.( 41.560000) Wire Lan Port 3 up
17:13:22, 01 Jan.( 41.110000) WAN Auto-​sensing running.
17:13:18, 01 Jan.( 37.200000) System up, firmware version: 4.7.5.1.83.8.289.1.3
17:13:14, 01 Jan.( 33.620000) WPA2 mode selected
17:13:14, 01 Jan.( 33.620000) WPS enabled
17:13:11, 01 Jan.( 30.670000) WPA2 mode selected
17:13:11, 01 Jan.( 30.670000) WPS enabled
17:12:58, 01 Jan.( 17.580000) System start
17:12:58, 01 Jan.( 17.570000) Boot reason: watchdog reset (cause: 0x3)

 

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Nealonb
Newbie
Posts: 4
Registered: ‎01-01-2023

Re: Plusnet router keeps resetting

‎01-01-2023 7:51 PM

Yes its a Hub 1 (should have specified apologies).

 

And yes I am getting that message a few of the times its happening.

17:13:22, 01 Jan.( 41.560000) 2.4 GHz Wireless: Rescan, Reason: 'Power-​up'
17:13:22, 01 Jan.( 41.560000) Wire Lan Port 3 up
17:13:22, 01 Jan.( 41.110000) WAN Auto-​sensing running.
17:13:18, 01 Jan.( 37.200000) System up, firmware version: 4.7.5.1.83.8.289.1.3
17:13:14, 01 Jan.( 33.620000) WPA2 mode selected
17:13:14, 01 Jan.( 33.620000) WPS enabled
17:13:11, 01 Jan.( 30.670000) WPA2 mode selected
17:13:11, 01 Jan.( 30.670000) WPS enabled
17:12:58, 01 Jan.( 17.580000) System start
17:12:58, 01 Jan.( 17.570000) Boot reason: watchdog reset (cause: 0x3)

 

18:30:32, 01 Jan.( 35.230000) 2.4 GHz Wireless: Rescan, Reason: 'Power-​up'
18:30:32, 01 Jan.( 35.230000) Wire Lan Port 3 up
18:30:32, 01 Jan.( 35.230000) Wire Lan Port 1 up
18:30:32, 01 Jan.( 34.830000) WAN Auto-​sensing running.
18:30:28, 01 Jan.( 30.900000) System up, firmware version: 4.7.5.1.83.8.289.1.3
18:30:25, 01 Jan.( 28.400000) WPA2 mode selected
18:30:25, 01 Jan.( 28.400000) WPS enabled
18:30:23, 01 Jan.( 26.420000) WPA2 mode selected
18:30:23, 01 Jan.( 26.420000) WPS enabled
18:30:14, 01 Jan.( 17.550000) System start
18:30:14, 01 Jan.( 17.550000) Boot reason: watchdog reset (cause: 0x3)

 

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Nealonb
Newbie
Posts: 4
Registered: ‎01-01-2023

Re: Plusnet router keeps resetting

‎01-01-2023 7:53 PM

Yes its a Hub 1 and yes I am seeing that message pop up!

 

18:30:32, 01 Jan. ( 35.230000) 2.4 GHz Wireless: Rescan, Reason: 'Power-​up'
18:30:32, 01 Jan. ( 35.230000) Wire Lan Port 3 up
18:30:32, 01 Jan. ( 35.230000) Wire Lan Port 1 up
18:30:32, 01 Jan. ( 34.830000) WAN Auto-​sensing running.
18:30:28, 01 Jan. ( 30.900000) System up, firmware version: 4.7.5.1.83.8.289.1.3
18:30:25, 01 Jan. ( 28.400000) WPA2 mode selected
18:30:25, 01 Jan. ( 28.400000) WPS enabled
18:30:23, 01 Jan. ( 26.420000) WPA2 mode selected
18:30:23, 01 Jan. ( 26.420000) WPS enabled
18:30:14, 01 Jan. ( 17.550000) System start
18:30:14, 01 Jan. ( 17.550000) Boot reason: watchdog reset (cause: 0x3)
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MisterW
Superuser
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Thanks: 6,171
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Re: Plusnet router keeps resetting

‎01-01-2023 8:02 PM

Your Hub is faulty. You can either call customer services and request a replacement or wait for one of the Plusnet help team staff to spot this thread and arrange it

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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dvorak
Moderator
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Re: Plusnet router keeps resetting

‎02-01-2023 9:20 AM


Moderators Note


This topic has been moved from  Broadband to My Router

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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