Router Died - Cant connect othet Plusnet Routet

[#1]

Home from work and zero power to existing fibre router.

Have another plusnet router at my workplace so brought it home as a fix until I can arrange a longer term replacement.

Following the help guides to connect it but getting nowhere.

For the sake of my sanity and mental wellbeing (I have 3 children who need Internet access more than oxygen) can someone please help me get it connected 😬

[#2]

What old roter, what is the dead one?

[#3]

Not sure on the model at home but both supplied by plusnet.....

Work router is a sagemcom ....

[#4]

Update.... work router isn't fibre. Home is.

Won't be able to get it to work.

Disaster.

[#5]

@TheGwilliams 

Is the hub less than 12 months old so still in guarantee?

If not, when did you last take out a new contract? If it was recently or you are getting near the end of one try ringing the Customer Options Team on 0800 013 2632 and ask if there's a way such as starting a new contract that will enable them to send you a new one for the P&P charge.

Let us know how you get on.

[#6]

Hi there,

I'm really sorry to see your router had stopped working.

From what I can see you've since rang us and we're sending you a new router. 

Can you let me know if you're still having issues once you've got it?