Router Issues?

[#1]

Doesn't help for a very stable connection? Especially looking at D/S SNR as reported by the Hub.

[#2]

We can't change the profile so it pretty much is what it is but I can arrange another engineer to investigate further 

[#3]

Yup, I understand that you can't change that - just wondering why it has been set so low?

[#4]

Sorry but I don't know as line tests aren't showing any issues 

[#5]

OK - just trying to be helpful, but I'll butt out if it is more helpful.

[#6]

I truly appreciate all the effort being expended on my behalf to help solve this problem. From the Plusnet community, from Plusnet and from Openreach.

However I really don’t know what a visit from an Openreach engineer will achieve. What other checks could he do? I believe I have had 4 visits this year on this issue. 2 last week alone and nothing has progressed.

I know the length of copper line between the box and my house is an issue. However between 9th September 2022 and 18th September 2022 I was seeing speeds well in excess of the guaranteed minimum of 13.1Mbps. The highest recorded of 18.68Mbps on 17th September 2022. In fact when I plugged in the new router on Monday 17th October 2022 it very briefly peaked at 18Mbps.  If somebody could give me a plausible explanation for those speed increases and why they can’t be sustained, I would greatly appreciate it.

[#7]

Hi @wairds,

I don't know how much work the engineers have done so far, but there's a lot they can look at. Additionally as part of raising an escalation I can ask our suppliers to involve the Patch Manager.

In one case, I've seen full fibre be expedited as the easiest way for engineers to resolve. Although I can't obviously guarantee anything different, I feel like it'd be worth a shot.

[#8]

Gandalf,

I would be happy to have scheduled another visit from Openreach. How do I go about it?

[#9]

Cool. Just let me know when you'll be available.

Engineers work weekdays and occasionally Saturday's 8am to 1pm or 1pm to 6pm.

[#10]

Lets make it either Saturday, 22nd October 2022 between 13:00 and 18:00 or Wednesday 26th October 2022 between 08:00 and 13:00.

[#11]

Ah sorry surprisingly the earliest appointment slot is the week beginning with 31st October starting from 1pm to 6pm.

It's likely due to normal engineer availability made a little worse by the industrial action (strikes).

I was hoping I'd see this through but I'll be leaving the Social Media/Community Forum team then (for new opportunities after 5 1/2 years here) so all I can do is set things in motion! 

Would you be free for any days that week?

[#12]

Lets make it Wednesday 2nd November 2022 between 08:00 and 13:00.

Will anybody be taking ownership of this when you leave?

[#13]

@Gandalf  If the line is on a 3dB profile why is the downstream SNRM ridiculously high at 13.4dB which is crippling the speed, has all the symptoms of a banded line to me.

[#14]

@wairds - FWIW I had a very similar problem many years ago, albeit mine was with ADSL. To cut a long story short, BT eventually did some fault finding on their cabling that connected my property to their remote junction. Lo and behold, one of the conduits containing many of the neighbourhood's cables had a breach and was full of water, which in turn corroded some connections. Once this breach was resolved and the wires re-connected my problems were solved.

The moral of my story is, have BT done any investigation of your location's cabling from their end? 

[#15]

The ticket 228189611 is with our faults escalation team since yesterday, which is a relatively close knit team of experienced agents, so someone will follow things up with you after the visit.

But feel free to post back here and one of my colleagues should be able to help.

For now I've arranged the engineer visit for Wednesday 2nd November 8am to 1pm, and I've spoken with our suppliers helpdesk to make the patch manager aware and assign a senior engineer.

I've also done what's known as a DLM reset just in case there is a speed restriction we can't see. The reset should go through within an hour but I can't guarantee it'll improve things.