Using a Hub2 with T P links Deco M5 and FTTC

[#1]

Hi

I have previously managed to get this set up with no issues, following your advice. I have just had my landline stopped. This has meant that we have lost wifi connection. The system was working normally prior to switch off. I had the Hub2 set to bridging mode. The Hub2 is currently pink and stable. Am I right in thinking that this means the internet service is in place but just that I need to reset up the meshwifi (which is currently in setup mode) or will I need to set the whole hub2 up again in bridging mode? Do I need to start from scratch again.

Also whilst I am on the subject …. Whilst setting all this up am I vulnerable to others being able to get into my system?

Have the steps for setting up changed from previously …? I last asked about this end 2023.

Thanks for getting back to me !

[#2]

@hellebore1625 check that you have the Deco WAN connection set for PPPoE with your Plusnet username/password.

Also check that the Deco WAN port is connected to a LAN port (1-3) on the Hub 2

[#3]

---

@hellebore1625 wrote:

... I have just had my landline stopped. This has meant that we have lost wifi connection.

@hellebore1625 

Assuming that by "landline" you mean your old analogue telephone service ?

Was your phone service with Plusnet, or a different provider ?

Correct me if I'm wrong, but my interpretation of your post is that you had a landline phone service (probably from a different provider), then you asked for the telephone service to stop. When the phone service was ended, your broadband also stopped working ?

If my above assumptions are correct,  if you have your broadband with Plusnet, and your landline phone with a DIFFERENT provider, then if you end EITHER the broadband or phone service (by cancelling with the corresponding provider), the OTHER service will automatically end as well.  If you ended your different supplier phone service (without contacting them) by getting Plusnet to 'upgrade' your FTTC line to SoGEA, then you probably should still have broadband.

However, if Plusnet was providing BOTH broadband and phone service, if you 'upgraded' from FTTC to SoGEA, then your phone service will end but your broadband SHOULD still be working..

.

[#4]

@outcast  I missed that! but in my defence it was early...

[#5]

---

@hellebore1625 wrote:

The Hub2 is currently pink and stable. Am I right in thinking that this means the internet service is in place

---

I believe that the pink LED only signifies that the device is in 'bridge mode', and probably doesn't indicate whether the broadband is working or not.

---

@hellebore1625 wrote:

Do I need to start from scratch again.

Don't attempt ANY reconfiguration until you can verify whether your broadband account has been ceased with Plusnet.

If the ONLY thing that happened was the telephone service ended, then your modem and router settings shouldn't change.

---

@hellebore1625 wrote:

Whilst setting all this up am I vulnerable to others being able to get into my system?

---

Not if your broadband has been discontinued !

.

[#6]

I believe that the pink LED only signifies that the device is in 'bridge mode', and probably doesn't indicate whether the broadband is working or not.

My understanding is that a solid pink LED indicates bridge mode with a DSL sync. I suspect that even if the broadband has been ceased, its likely that the physical connection to the FTTC cab still exists and so a DSL signal will be present.

[#7]

@hellebore1625 

Resetting the Hub two back to being a modem/router would have some advantages in proving your broadband connection is live or not. No need to touch the Deco M5 at this point. You might need to add the broadband user and password, this setting is found Home> Advanced Settings >Broadband, the Hub needs to be in the disconnected state to be able to enter your account details.

Not being in bridge mode would allow Hub's lights to indicate the current line status, 

Flashing Orange no DSL signal and Solid Orange on issue with the upstream connection.

although if I recall the light will flash orange when in bridge mode with no DSL signal being present, you can prove that is the case by unplugging the DSL cable.

Also in modem/router mode Hub status screens and event logs available  for diagnosis.

It would be worth contacting plusnet prior to checking to see if your still have a live connection.

[#8]

Sorry not to have been very specific. I had a fibre and landline contract with plus net. I had the hub2 set to bridging mode so I could have meshwifi on to get the parental controls. I have changed contract and now simply have fibre (which I believe is known as FTTC) . I have been told that it should all be in place from 3rd March.
The hub 2 is pink/white and stable …. Presumably this means it is in bridging mode still. But the deco m5 was orange. Which apparently means setting up. Infortunately I gave in to pressure from my youngest son and put the Devi back unit set up mode …. But he had also messed with it.
There are 2 questions …. 1. Whilst I am in the process of setting this up , is my computer vulnerable to others outside of the property?
2 if set in bridging mode would this change (ie loss of landline) change the way the hub2 was set up? Presumably this is done manually and should be unchanged…. If I am right the. It is merely the deco which needs resetting up … thanks for getting back to me

[#9]

---

@hellebore1625 wrote:

I ... now simply have fibre (which I believe is known as FTTC) .

No.  you 'upgraded' your FTTC to SOGEA (or 'fibre' as Plusnet calls it )

FTTC = VDSL2 broadband AND analogue telephone voice service

SOGEA = VDSL2 broadband ONLY.

---

@hellebore1625 wrote:

1. Whilst I am in the process of setting this up , is my computer vulnerable to others outside of the property?

Probably not.

If you are worried about it,  disconnect the DSL cable from the Master Socket,  setup your Deco using a web browser to configure everything,  then refit the DSL cable, and everything should come to life.

---

@hellebore1625 wrote:

2 if set in bridging mode would this change (ie loss of landline) change the way the hub2 was set up? Presumably this is done manually and should be unchanged…. If I am right the. It is merely the deco which needs resetting up …

---

The bridge mode Hub2 shouldn't need touching.

From what you've said, first do a FACTORY RESET on the Deco - to clear everything back to it's default configuration,

and then reconfigure it from scratch using a wired computer and a proper web browser (with or without the DSL cable).

.

[#10]

Diagram that shows how to do FACTORY RESET -

[#11]

I had a quick look to see how you can access the web configuration management, and it appears that after a factory reset,  you first have to use some 'app' to get the Deco in to router mode, and after that you can access the web configuration with -

  http://tplinkdeco.net  or  192.168.68.1

You use the password associated with your TP-Link ID

.

[#12]

How can I do this without access to the internet?

[#13]

@hellebore1625 

TP-Link have extensive online support for this product, may be take a read and ask questions on what you don't understand.

https://www.tp-link.com/uk/support/download/deco-m5/ 

It is important you select the correct version number from the drop down, there are guides and some youtube videos

There you will find details of the tethering app for setting up the devices using a smartphone

[#14]

---

@hellebore1625 wrote:

... I had the hub2 set to bridging mode so I could have meshwifi on to get the parental controls.

---

---

@hellebore1625 wrote:

Unfortunately I gave in to pressure from my youngest son  …. But he had also messed with it.

---

Does that mean he now knows the login password ?

If so, you might want to change the password, so that he doesn't silently override the parental settings !

.

[#15]

@hellebore1625 

I've just re-read everything you've said, and there are still no answers to -

1. What happened to cause your broadband or WiFi to stop working (as FTTC to SOGEA shouldn't cause it)
2. Do you currently know whether your broadband is working ?
3. Was somebody doing any configuration changes to the Deco or Hub2, when the failure occurred ?
4. What was your son pressuring you to do ? - could those events have caused the loss of broadband or WiFi ?

.