Using the BT Smarthub 6 on a Plusnet Account

[#1]

When you have the DSL cable unplugged.  Enter your username@plusdsl.net and password.

Plug  the dsl cable into your phone socket and up the top right of page should say 'apply," or save or similar wait and your BT smart hub should connect.

If not do a complete Hard reset and start again.

ensure that smart set up is turned off.

[#2]

BT Smart Hub (6) Type A now installed in place of PN Hub One.

All went fairly smoothly following excellent instructions on this thread (thanks).  Did a Factory reset (tiny pin hole button) and a reset via the web page prior to setting up.

Did not connect the router RJ11 cable to the master socket until after PN username was set-up on the BT Hub as recommended.  It did take a couple of goes for it to accept / save the PN username (using the Connect button without the cable connected) but it did do it (and you could confirm it was saved by going out / back in to the menu option).

Has all been running fine for 24 hrs so far.  No issues with 5Ghz connections - no need to switch channels at all - so easy - set up first go - no fuss.  No disconnections on wifi - all good.  BB connection rates show 40mps and 10Mbps down / up so just same as PN Hub One.

Impression is that BT Smart Hub is better - wifi connections were that bit quicker for example.  Web interface is good but Device listing doesn't update (using Refresh) as reliably as the the PN Hub One for some reason - sometimes still shows devices as connected when they have been turned off for a few mins.  Other than that can't fault the BT hub at the moment.

Fingers crossed.

[#3]

@Benny1 

Have you tried your Plusnet hub and confirmed that you have a connection with that?

[#4]

Yes changed router ,plugged smarthub in

[#5]

@Benny1 

Can you take a screensot of the advanced broadband page, obscure personal log in username and password  and post here?

[#6]

My experience for what its worth

Installed a (new - ebay purchased) BT business hub 6 about 10 days ago - it was initially stuck on old software  then about 7 days ago it finally updated itself  model 88315   to software  version ******92c4 dated 21st July  and since then it  has remained stable  for 6 days 18 hrs without reboot.

Data syncing at  a reasonably healthy 67/20 but have high SNR due to ongoing phone line issue ( router reporting following so fingers crossed)

Maximum data rate:

21703 / 87152

[#7]

@moansalot 

Can you tell me the full firmware version of your HH? I thought the latest is SG4B1000E020, which is giving all sorts of trouble. Desperately waiting for a newer build.

@Baldrick1 

Any ways i can request for a latest firmware push to the HH6A?

[#8]

Sorted thanks was inputting my hub password and not account

[#9]

@androidtanmay

Re BT HH6 firmware, mine updated last night (28/07/2020) to:

Firmware version:  SG4B1000E020

No problems seen so far.

[#10]

@SAABDude

I am on the same version but the HH keeps rebooting every midnight following TR69 activity. Also this TR69 (ACS) event also leads to network disconnection during the day as well leading to reduced sync speeds. Getting to a pount of being fed up. Purchased the HH in the hope of a better wifi performance on 5Ghz band over LN Hub 1 but proving to be detrimental now.

Regards

[#11]

@androidtanmay 

We are using the BT premium ISP hub by bodging the settings. Will BT Retail offer you support and push you firmware to your Plusnet connection? I will leave you to work that one out!

[#12]

@Baldrick1

I understand what you are saying. But it’s not only me. There are many others on separate PN threads and even on BT own community who are facing the same issue and possibly pointing out the firmware. But since not everyone on the firmware is having the issue hence not sure what it boils down to.
Agree BT will not be pushing the update hence was checking if you know of any other way.

[#13]

@androidtanmay 

The only way that I have found that can trigger an update is a factory reset but I wouldn't bother until I knew there was a new version out.

I agree, you are not alone. Selfishly I am hoping that it is only a few residential Smarthubs that have this problem. If it is then I agree that the finger of suspicion points at the firmware as the Business version has quite different firmware. As far as I am aware the hardware is the same.

[#14]

I'm new to this, and have just switched my Plusnet Hub 1 to a BT Hub6a and firmware SG4B1000E01E it works fine  and an improvement 

However, I have to ask, is there an update to the firmware or a better BT hub?

[#15]

@Leapy 

Re BT HH6 firmware, mine updated  on 28/07/2020 to:

Firmware version:  SG4B1000E020

No problems seen so far.